At JIAJI AUTO, customer satisfaction is at the core of everything we do. Whether you’re a future owner, an existing customer, or a business partner, we’re committed to providing clear answers, timely support, and full transparency.

FAQ.
 

Looking for quick answers?

Explore our FAQ section to find detailed responses on topics such as:

 

• Product Specifications

  Learn more about dimensions, charging times, range, and safety features of our L6e electric microcars.

• Driving and Licensing Requirements

  Understand who can drive a JIAJI vehicle and in which countries licensing may or may not be required.

• Purchase & Delivery

  Find out how to place an order, expected delivery times, and how to track your vehicle.

• Warranty & Maintenance

  Everything you need to know about our warranty policy, routine servicing, and authorized service centers.

• Customization Options

  Discover how you can configure and personalize your vehicle, from colors to connectivity options.

• Dealer & Test Drive Locations

  Locate your nearest JIAJI dealer or request a test drive in your area.

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ONLINE SUPPORT.

 

Still need help? Our team is ready to assist you directly.

 

• Use the Live Chat feature for real-time assistance

• Submit a Support Request Form for specific inquiries

• Call our Customer Service Line, available Monday to Friday, 9:00–18:00 CET

• Email us at support@jiaji.auto and we’ll reply within 24 hours

 

We are also constantly updating our Knowledge Base, where you’ll find useful guides, video tutorials, and updates about our vehicles and technology.